These Terms and Conditions ("T&Cs") govern your
use of the www.echoes.org.uk website ("Site"). Please read
the T&Cs carefully as they affect your rights and liabilities
under the law. If you do not agree to these T&Cs, please
do not use the Site.
1. Use of the Site
1.1 The Site is provided to you for your personal use
subject to these T&Cs. By using the Site you agree to be
bound by these T&Cs.
1.2 We may change these T&Cs from time to
time. Any change will be posted to this page of the
Site. If you continue to use the Site after the date on which
the change is posted, your use of the Site indicates your agreement
to be bound by the new T&Cs.
2. About the Site
2.1 The information contained on the Site is for
general information purposes only and whilst we endeavour to keep
the information up to date and correct, we make no representation
or warranty of any kind, express or implied, about the
completeness, accuracy, reliability or suitability of the
information on the Site or any Goods you purchase from us via the
Site. Any reliance you place on such information is therefore
strictly at your own risk.
2.2 The Site may include links through to the
websites of third parties ("Other Websites"). These Other Websites
are independent of us and the existence of the link does not
signify that we endorse any Other Website.
2.3 We do not scrutinise, control, and do not
guarantee, the information displayed on Other Websites which may be
inaccurate, incomplete or out of date. Your use of the Other
Website will be subject to any terms and conditions (including the
review before deciding to use the Other Website for any
2.4 You may not create a link to the Site from
another website without our prior written consent.
2.5 We do not promise that your use of the Site will
meet your requirements. We cannot guarantee the Site is free of
viruses or other harmful computer programs and it is your
responsibility to guard against any such problems.
2.6 Although we aim to offer you the best possible
service by your use of the Site, we make no promise that the
availability of the Site will be uninterrupted and transmission
will be fault free. Your access to the Site may be restricted
occasionally to allow for repairs, maintenance, amendments or the
introduction of new facilities or services. We will attempt
to restore access to the Site as soon as we reasonably can. If a
fault occurs, or if you feel the Site contains an inaccuracy,
please report it to us on email@example.com and we will look
into the matter as soon as we reasonably can.
2.7 The contents of the Site (including the web
address of the Site and all names, marks, logos or other symbols)
are protected by copyright, trade marks, design rights and other
intellectual property rights. You may print one copy of the
material presented on the Site for your own personal,
non-commercial, use provided you keep intact all and any copyright
and proprietary notices. You may not otherwise reproduce,
modify, copy or distribute or use for any purposes any part of, or
the material or content on, the Site without our prior written
consent. You will not acquire any other rights as a result of
accessing or using the Site.
2.8 To the maximum extent permitted by law we hereby
exclude liability for any direct, indirect, consequential or other
loss or damage incurred by you, or anyone claiming through you, in
respect of your use of the Site.
3.1 If you supply us with any personal data it will
be stored in a secure database hosted on a secure site which may be
owned or operated by a third party of our choice within the EU.
3.2 We will use your personal data as follows:-
3.2.1 to provide you with information, Goods,
products, services or resources you request, or register for, from
3.2.2 to allow you to participate in any interactive
features of the Site;
3.2.3 for internal administration; and
3.2.4 to notify you about changes to the
3.3 In addition, we would like to use your personal
data to provide information to you periodically about our new
Goods, products, services or resources, or other information from
us, we think you may find interesting. We will only do so if
you tick the box on the contact form confirming you want to receive
3.4 We will never sell your personal data to a third
party and, unless required by law, we will not share your personal
data with any third party.
3.5 We may obtain information about your computer and
your internet usage by using a cookie file stored on the hard drive
of your computer. We may collect information about your IP address,
operating system and browser type. You may refuse to accept cookies
by activating the setting on your browser which allows you to
access certain parts of the Site.
3.6 If you use the Site to access Other Websites,
please note we have no control over what use will be made of your
personal data once you have accessed these Other Websites. You
before you submit any personal data to the Other Website.
3.7 Please contact us if you have any questions or
queries about your personal data we hold as a result of your use of
the Site. You may request details of any personal data we
hold about you and if you want to do this please contact us on
firstname.lastname@example.org. A small fee will be payable.
4.1 This section 4 of the T&Cs relates to goods,
products or resources ("Goods") supplied to you by us, or on our
behalf, through the Site or as a result of any other method of
4.2 Your order is an offer to buy the Goods from
us. There will be no contract of any kind between you and us
unless and until we actually dispatch the Goods to the delivery
address. At any point up until then, we may decline to supply
the Goods to you without giving any reason. At the moment the
Goods are dispatched, a contract will be made between you and
4.3 Any information we supply to you about the
availability of Goods is an estimate only. We cannot be more
specific about availability. If we give a dispatch estimate,
it will not be a guarantee of the dispatch time and should not be
relied upon as such. As we process your order, we will inform
you if any Goods you have ordered turn out to be unavailable.
If for any reason we are unable to supply a particular item, we
will not be liable to you except to ensure that you are not charged
for that item.
4.4 Prices payable for the Goods that you order will
be made known to you before you place your order and will be
confirmed to you in our invoice. Prices are in pounds
sterling. If, by mistake, we have under-priced an item we
will not be liable to supply that item to you at the stated price
even if you have already paid our invoice and we will, at our
discretion, either contact you for instructions before dispatch or
cancel your order and notify you of such cancellation. If
your order is cancelled for any reason before we have dispatched
the Goods, we will refund any sums paid by you to us for the
4.5 All our prices are expressed exclusive of any VAT
payable, unless otherwise stated. When ordering Goods from
us for delivery overseas, you may be subject to import duty and
taxes which are levied once the Goods reach the overseas
destination. Any additional charges for such duties and
taxes, whether for customs clearance or otherwise, must be borne by
you. We have no control over these costs and cannot predict what
they will be. If you are an overseas customer, you should
check with your local customs office before placing the order with
4.6 You must make payment in full to us before we
will dispatch the Goods to the delivery address. If required
by you, we will issue you with an invoice prior to payment and, in
any event, upon payment we will issue you with a receipted
invoice. We will only accept payment in pounds
4.7 Delivery of the Goods will be made to the address
specified by you in your order.
4.8.1 If you want to return the Goods to us for any
reason, please contact us on email@example.com and we will tell
you the address to which you should return the Goods.
4.8.2 If you want to return the Goods to us because
they are damaged, you must notify us within seven (7) days of
delivery. If you do this, you should return the Goods to us
using second class postage and we will reimburse you for the cost
of such postage. We will inspect the Goods upon receipt and,
at our expense, send you a replacement if we agree the Goods were
4.8.3 You have the right to cancel the contract with
us and return the Goods to us if, within seven (7) days of the
Goods being delivered, you give us written notice of your wish to
cancel by contacting us on firstname.lastname@example.org. If you do
this, we will (within thirty (30) days) refund all sums paid by you
to us for the Goods. If you cancel in this way, you will be
responsible for the cost of returning the Goods and the Goods must
be returned in original condition. You must return the Goods
in secure packaging and to the address we give you when you contact
us in accordance with paragraph 4.8.1 above. If the Goods are
not received back from you we may arrange for collection of the
Goods from you at your cost.
4.9 Please write to us at the address in paragraph
5.3 or contact us on email@example.com if you have any complaint
about the Goods or our service in supplying the Goods to you.
4.10 Applicable laws require that some of the
information or communications we send to you should be in
writing. When using our site, you accept that communication
with us will be mainly electronic. We will contact you by
e-mail or provide you with information by posting notices on our
website. For contractual purposes, you agree to this
electronic means of communication and you acknowledge that all
contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement
that such communications be in writing. This condition does
not affect your statutory rights.
4.11 We will not be responsible for any delay or
failure to comply with our responsibilities under this section 4 if
such delay or failure is caused by circumstances beyond our
reasonable control. This does not affect your statutory rights.
4.12 Your rights and obligations under this section 4
are personal to you and you may not assign or otherwise transfer
such rights and obligations to a third party. No third party to
whom you purport to assign or otherwise transfer your rights and
obligations will have any enforceable rights against us.
5.1 We make no promise that content on, or accessed
through, the Site is appropriate for use in locations outside the
United Kingdom and accessing the Site from territories where its
content is illegal or unlawful is prohibited. If you choose
to access the Site from locations outside the United Kingdom you do
so on your own initiative and at your own risk and are responsible
for compliance with local laws.
5.2 These T&Cs are governed by, and are subject
to, the laws of England and Wales. We will try to solve any
disagreements quickly and efficiently. The courts of England
Wales will have exclusive jurisdiction over any claim arising from,
or relating to, your use of the Site or these T&Cs.
5.3 The Site is owned by and is the sole property of
Echoes of Service, a registered charity registered in England and
Wales with charity number 234556 and whose principal place of
business is at 124 Wells Road, Bath, BA2 3AH, United Kingdom.
In these T&Cs, the words "we", "our" and "us" refer to Echoes
of Service and on the Site the word "Echoes" refers to Echoes of